Part 1 ยท Principles
What stays true across companies

The core principles behind the role

The tooling changes over time, but the operating principles stay surprisingly stable.

Risk

Embrace it

The goal is not zero risk. The goal is an explicit acceptable level.

Measurement

User first

Measure the service as users experience it, not only what is easiest to graph.

Automation

Remove toil

Repeated operational work should become software.

Learning

Improve fast

Incidents must feed better systems, not only blame or hero stories.

Measure what users get, budget the risk, automate the drag, and learn from failure.

That line is a useful one-sentence summary of the whole course.

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